How to Navigate Shipping Delays Amid the Canadian Postal Strike

Cheri Tracy
Nov 15, 2024
3 min read

Practical Tips for Ensuring Smooth Deliveries for Your Customers

The Canadian Union of Postal Workers (CUPW) announced the start of a national strike on Friday, November 15, at 12:01 a.m. ET, which is expected to impact Canada Post services across the country. For businesses relying on Canada Post, this could mean delays in shipments, which may lead to challenges during a critical sales season.

At GlobalPost, we remain committed to ensuring your shipments continue to be delivered, even amidst disruptions. While delays through GlobalPost and other carriers may occur, we’re here to provide guidance and solutions to keep your business running smoothly.

What This Means for Your Shipments

Shipments sent through Canada Post may face significant delays during the strike. However, GlobalPost has a robust network of carriers and the necessary technology to adapt to unexpected situations, ensuring that your packages reach your customers as efficiently as possible.

Alternatives to Canada Post

To help you navigate this disruption, here are some alternative shipping options and strategies:

1. Switch to Alternate Carriers

If you typically use Canada Post, consider other carriers to ensure reliable delivery. Options include:

FedEx: Offers competitive rates and reliable delivery, especially for express shipping needs.
UPS: Known for dependable service, with both domestic and international shipping options.
DHL: A great choice for international shipments, offering speed and tracking capabilities.

Pro Tip: Check with these carriers for temporary rate adjustments or special services during the strike.

2. Offer Local Pickup or Delivery

For businesses with customers in Canada, providing local pickup or direct delivery options can bypass shipping challenges altogether.

How to Implement It:

Use your email list to notify local customers about pickup or delivery options.
Partner with a local courier service for last-mile deliveries.

3. Adjust Your Shipping Timelines

Communicate clearly with customers about potential delays. Update your estimated delivery times on your website and in your email communications.

Action Steps:

Add a banner to your website informing customers about the strike and potential delays.
Use email and SMS to keep customers updated about their orders.

4. Stock Up on Packaging Supplies

To minimize processing time, ensure you have adequate shipping supplies ready to go. Having your team prepared to pack and label quickly will help speed up order fulfillment as carriers adapt to increased demand.

5. Expand Your Shipping Solutions with GlobalPost

As a GlobalPost customer, you already benefit from our extensive carrier network and technology. While delays may still occur due to the strike, GlobalPost remains committed to helping you manage disruptions.

Key Benefits of Using GlobalPost:

Access to alternate carriers through our network.
Advanced tracking tools to keep your customers informed.
Dedicated support to assist with any challenges.

How to Communicate with Your Customers

Clear communication is essential during shipping disruptions. Here’s how to keep your customers in the loop:

Be Transparent: Share updates about potential delays on your website, email campaigns, and social media.
Provide Tracking Information: Offer real-time tracking updates to reassure customers about the status of their orders.
Offer Solutions: Provide alternatives like expedited shipping or discounts for local pickups.